Personal Profile

Quality Assurance professional who is studying to move into development or business intelligence.

Work Experience

July 2015 - Present

Achievements:

Reviewed and converted business, functional, and technical requirements / specifications into test plans.
Conducted root-cause analysis, including code review, of identified issues in order to enable the development team to understand, replicate, and prevent future occurrences of the issue.
Designed end-to-end automated UI tests for Selenium.
Designed a method for system performance profiling, and implemented changes as needed to improve software performance, such as modifying SQL stored procedures.

September 2013 - July 2015

Achievements:

Developed a thorough understanding of proprietary risk management software in the e-payment / ACH sector in order to become competent in the ability to intake, identify, and resolve customer issues.
Facilitated the gathering of business requirements from end users, and with continual feedback authored user stories and functional / technical requirements and specifications.
Managed a database (SalesForce) of customer support related issues and related tasks such as training and bug reporting.
Aided in implementation of proprietary risk management software in highly customized environments inside banking institutions.
Remotely managed a multi-tiered SaaS installation of our software. Including SQL Server management, monitoring, and performance tuning.

2012

Achievements:

Managed a support ticket system, updating and closing tickets as needed.
Analyzed, diagnosed, and repaired computers, printers, and projector systems, along with various other peripherals and other pieces of technology.
Drove to various sites in order to interact with teachers and administrative staff to aid with other technology-related issues such as training.